Return policy
30-Day Returns & Exchanges
If you are not satisfied with your purchase (size doesn't fit, style is undesirable, fabric is unfamiliar, etc.), you can apply for a return or exchange within 30 days of receipt.
Return/Exchange Conditions
Item must be unworn, unwashed, and unaltered.
Tags and packaging must be intact.
Item must be free of stains, odors, and damage.
The following items are not eligible for return or exchange:
Underwear, socks, and other intimate apparel (for hygiene reasons).
Items with removed tags or that have been washed.
Items damaged by human error.
Clearance sale items (clearly indicated).
Return/Exchange Process
Log in to your account, go to "My Orders," and click "Apply for After-Sales Service."
Select the item you wish to return or exchange and fill in the reason.
We will review your application within 1-2 business days. After approval, please return the goods.
We will inspect the goods within 3-5 business days upon receipt.
After quality inspection, we will process a refund or exchange.
Return Shipping Costs:
For returns due to incorrect size or personal reasons: you will bear the shipping costs.
For returns due to quality issues or incorrect shipments: we will bear the shipping costs.
Refund Processing:
Refunds will be returned to your original payment account.
Arrival time depends on the payment method, usually 3-7 business days.
Original order shipping costs are non-refundable (except for quality issues).
Exchange Policy:
If you need to exchange size or color, please specify this in your application. Exchanges are subject to stock availability; if stock is insufficient, a refund will be issued.
Handling Quality Issues:
If you receive a product with quality issues, please contact customer service within 48 hours and provide photos. After verification, we will provide a free exchange or a full refund.